Terms
Licensing
Eriksen Labs apps distributed through the Atlassian Marketplace are licensed under the Atlassian Marketplace Terms of Use, which include the standard end user licence agreement for Marketplace apps.
We impose no separate licence agreement. Purchase, renewal, billing and refunds are handled by Atlassian under those terms.
Support
Support is provided by email at [email protected]. We aim to respond to all requests within two business days.
Support covers installation, configuration, defect reports and questions about intended behaviour. It does not include writing diagram content on your behalf, or support for Confluence itself.
Availability
Our apps run entirely within Atlassian's infrastructure. We operate no servers of our own, so app availability follows the availability of your Atlassian site. We offer no separate uptime commitment because there is no separate service to be up or down.
Third-party software
Mermaid Studio renders diagrams using Mermaid, an open-source library distributed under the MIT licence. Mermaid is not affiliated with Eriksen Labs.
Trademarks
Atlassian, Jira and Confluence are trademarks of Atlassian Pty Ltd. Eriksen Labs is an independent Atlassian Marketplace Partner, and is not affiliated with or endorsed by Atlassian.