Support
Email [email protected]. We respond within two business days.
What speeds this up
- Which app, and which Confluence site
- What you expected, and what happened instead
- The diagram source, if a diagram is involved
- A screenshot, if it is a visual problem
Common questions
My diagram will not save
Mermaid Studio blocks saving a diagram that will not render, so a broken diagram never reaches your page. The editor shows the syntax error beneath the source — fix it and Save becomes available again.
I do not know the syntax
Open the macro editor and pick one of the starter examples, then edit it. The built-in syntax reference below the editor changes to match whichever diagram type you are working on.
The diagram is too small, or too wide
Hover the diagram and use the zoom controls at the top right.
Fit scales it to the page width, and the full screen
button opens it larger.
Can I use diagrams in exported PDFs?
Not yet. Confluence does not currently render Forge app macros in PDF and Word exports without limitations we are not willing to accept elsewhere. In the meantime, download any diagram as PNG or SVG from the toolbar and place it in the document directly.
Does the app read my Confluence content?
No. It requests no permission scopes at all, which you can confirm on the install screen. See our privacy policy.